We appreciate your kind words regarding our security officers Lauren and the other gentleman who assisted you with your lost license. We are sorry to hear about the bug on the bathroom counter and want to assure you that we take pest control seriously. Furthermore, we apologize for any confusion regarding the resort fee, which includes wifi for two devices and additional devices can be added at an extra charge. We take cleanliness seriously at our hotel and we apologize that the AC vent was not up to our standard.
Regarding your room, we apologize for any inconvenience caused by the furniture and AC. We apologize for falling short of your expectations in this regard. It is not our intention to treat our guests with anything less than the utmost respect and professionalism. We apologize for any inconvenience caused by the elevator and check-in process. We are disappointed to hear that you did not have a positive experience during your stay with us.
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